Privacy Policy

Clew Social Media (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.clewsocialmedia.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of The General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Elaine Ford, Clew Social Media, Wantage, Oxfordshire. Full postal address available on request.

Information we may collect about you

We may collect and process the following data about you:

  • You may give us information about you by filling in the contact form on our website www.clewsocialmedia.co.uk (our site). The information you give us may include your name, address, e-mail address, phone number and social media account details.
  • technical information about your internet activity collected automatically when you visit our website, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • technical information about your visit, collected automatically when you visit our website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages and services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-hovers), and methods used to browse our away from the page and any phone number used to call our telephone number.
  • information we receive from other sources. We may receive information about you if you from third parties including, for example: Eventbrite for workshop ticket booking, payment and delivery services; advertising networks, analytics providers, search information providers, and social media platforms.
  • We may combine the information you provide to us with information we receive from third party sources as listed above.

Use of Information

We use the information held about you in the following ways:

  • to carry out our obligations arising from any training, workshops or consultancy services that you request from us;
  • to provide you with information about other services we offer that are similar to those that you have already used or enquired about;
  • to notify you about changes to our service or training provision;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we may serve to you and others, and to deliver relevant advertising to you.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our cookies

We do not actively set cookies on our website. Our website is built in WordPress and may require certain cookies to function correctly. These are session cookies set by the website and are not within our control.

We use a Contact Form to enable visitors to the site to submit enquiries. This information is held for customer services purposes only and is not currently used for marketing purposes.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies: links to Eventbrite for workshop ticket sales.

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or follow us on Social Media, we have included ‘Like’ and ‘Follow’ buttons on our site.

Cookies are set by: Facebook, Twitter, Instagram and LinkedIn.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use: Google Analytics.

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at http://www.youronlinechoices.com . You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

We use: Facebook Advertising and Google Adwords.

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves, pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so-called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymized. You can opt out of these cookies at any time as explained above.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so-called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

Analytics

We use Google Analytics on our website

Google Analytics is a piece of software that grabs data about visitors to our website.

Google Analytics records data including, but not limited to:

  • What website you came from to get here.
  • How long you stay for.
  • What kind of computer or mobile network you are using.

The tracking information we receive via Google Analytics allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and page content.

Occasionally, we will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting.

All of our activity falls within the bounds of the Google Analytics terms www.google.com/analytics/terms/gb.html

You can opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software

We use the Yoast SEO Plug-in for search engine optimization. You will find Yoast’s Privacy Policy in the resources list below.

Contact and Communication With Us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you information through a mailing list system.

Email Mailing List and Marketing Messages

We may at times operate an email mailing list program to inform you about our services and/or latest news. Where this operates, users will be requested to subscribe through an online automated process where they have to give their explicit permission. Mail list subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of our marketing messages. Email marketing messages may contain tracking beacons, tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic location and demographics. Our email marketing service provider is Mailchimp. You will find a link to their privacy policy in the resources section.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, social media posts, tweets etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to elaine@clewsocialmedia.co.uk

 

Resources